We aim to dispatch goods within 7 days of your order where items are currently in stock. If you wish to check stock availability don’t hesitate to call us on 01568 611124 or email firstname.lastname@example.org and we will be happy to advise you.
On the occasion that items are out of stock we will call you back and advise on an expected delivery date or recommend alternative in stock products.
We have every confidence in our products; however if you are in any way dissatisfied with your purchase you may return it to us within 7 days, in its original condition, for a full refund or replacement. In the event of goods arriving damaged or not as ordered, please inform us within 24 hours and we will be happy to replace them.
We are able to deliver all of our products nationwide however additional delivery charges may apply on certain products. Please call a member of our sales staff on 01568-611124 or email email@example.com for more information.
Although we do our best to make sure that the colours printed on our website are accurate, actual colours will vary. In addition, subtle colour differences and textures may not be fully appreciated on some systems due to differences in computer monitors and / or display cards.
Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers