Terms & Conditions

1. General

The following Terms and Conditions apply to all transactions and all orders are made subject to your acceptance of them. Please read them carefully before placing your order as your order will be accepted strictly on the understanding that you accept these conditions of sale. Nothing in these Terms and Conditions shall affect your statutory rights. We may not be able to accept your order, or part of your order, due to one of the following reasons:

Authorisation of your payment failed

We made a pricing or product description error

You are requesting delivery outside of the UK

Product has been discontinued by the manufacturer

If there are any problems with an order, you'll be contacted by one of our Customer Services Advisors.


2. Trading Name

All orders are placed with Twyford Cookers of Leominster, which is a trading name of TWYFORD COOKERS OF LEOMINSTER Ltd Units C3-C5, Marches Trade Park, Brunel Road, Leominster Enterprise Park, Leominster, Herefordshire, HR6 0LX, Registered Company No. 6094602; VAT Registration No 667 0038 37

3. Prices & Cancellation Charges

Prices are quoted by the Company in £ Sterling inclusive of VAT but exclusive of delivery charges, which shall be as ruling at the date of our acceptance of the order. The Company reserves the right to invoice the goods at the price ruling at the date of despatch. An order acknowledgement reference number will be given to you when your order is accepted and any items, which are out of stock, will be notified to you by telephone or e-mail. Any cancellation of a cooker order will be subject to a minimum cancellation charge of £500. This charge may be higher depending on the length of elapsed time between order and cancellation date.

The company reserves the right to revise prices and details without notice. Promotional offers at twyford-cookers.com may not always be available in our showroom and vice versa.

4. Delivery

Delivery will be charged at the rate ruling at date of order. All orders received will be despatched on within two working days subject to availability. Delivery will be to a UK or Channel Islands address only. All goods must be signed for by an adult aged 18 years or over, and if no one is available at the address at the time of delivery, the goods will be retained by the driver. Notification of the attempt to deliver will be left by the delivery company. Failure to organise redelivery or collection of the goods from a local collection point will result in the goods being returned to us.

Please note that delivery can take place any time up to 5.30 pm, unfortunately we are unable to offer timed deliveries.

5. Payment

Payment may be made by Visa, MasterCard or Maestro at the time of order and the Company will make reasonable endeavours to ensure that your order and payment details remain secure.

6. Guarantee

Each product carries its own manufacturers guarantee but if for any reason you are not completely satisfied please contact us. A customer advisor will be able to take your call Monday to Friday from 9.00am until 5.00pm or 10.30am until 4.00pm Saturdays. Please note that this call can be recorded for security and training purposes. Alternatively you can e-mail us on sales@twyford-cookers.com

7. Returned Goods

If goods are damaged in transit please notify us immediately by telephoning our Customer Support Department on 01568 611124. A customer advisor will be able to take your call Monday to Friday from 9.00am until 5.00pm or 10.30am until 4.30pm Saturdays. Please note that this call can be recorded for security and training purposes. Details of how to return goods for any other reason can also be obtained by telephoning this number or by e-mailing sales@twyford-cookers.com

Please have your order confirmation number available at the time of telephoning. Any refunds given will be made to your credit card account. Under no circumstances will a cheque, credit note or cash be issued by way of refund.

8. Third Party/Public Liability

Save in so far as defects in the products or the negligence of the Company cause death or personal injury the Company shall in no circumstances be under any liability in contract, tort or otherwise for direct or indirect consequential or incidental loss or damages whatsoever kind and howsoever caused, suffered by the Customer or others arising out of or in connection with the sale, supply or operation of goods under these Terms, save as may be expressly imposed by statute. Without prejudice to the foregoing the Company's liability for any loss or damage shall be limited to the invoice value of the goods.

9. Health & Safety

It is the Company's intention to comply at all times with all relevant UK Laws including Health and Safety at Work and Environmental Protection Acts.

10. Law & Jurisdiction

These Terms and Conditions shall be governed and construed in all aspects in respect of the laws of England and shall be subject only to the jurisdiction of the English courts.

11. Reliance on Information on our Services

Information published via our Services is intended solely for the purpose of providing general information and is not intended to amount to advice on which reliance should be placed. We do not warrant that any Materials are accurate or free from error and we disclaim all liability and responsibility arising from any reliance placed on any content on our Services by you or by anyone who may be informed of any of the contents of our Services. 

You acknowledge that when using our Services you may be exposed to Materials from a variety of sources and that we are not responsible for the content, truth, accuracy, usefulness or safety of such Materials. We do not endorse any User Contributions or any opinion, recommendation or advice expressed in any User Contribution and we disclaim any and all liability in connection with such User Contributions or other material.